FAQ's

Where is my order?

You will receive an email once your order has been dispatched which will contain tracking information. You can also keep an eye out on your delivery by logging into your account. 

I have seen a product but it no longer seems to be in stock?

We understand how frustrating it is that the item you are totally in a Haute Mood with is currently out of stock. We continue to advertise these items as they're usually paired with another item. We often restock our hottest items and if that is not possible we replace them with a similar style.

Can I exchange an Item?

We currently do not offer exchanges for customers. If you would like an exchange, we highly recommend notifying our customer service within 24 hours of receiving your item, return the item back and you will receive store credit once the unwanted item is in our possession.

Can I cancel my Order?

We're very quick at processing orders to make sure that you receive it as soon as possible. Once an order has been placed, we're unable to cancel it.

Why has my order been cancelled?

Sometimes our items sell out very quickly due to such a high demand and on occasions an item you have ordered can suddenly become unavailable. We promise that these cases are rare. If an item in your order sells out, we will contact you within 48 hours to confirm the cancellation of your order. If your order contains additional items, we will dispatch the rest of your order and refund the out of stock item. In other cases, if the billing information and shipping addresses cannot be verified through our merchant your order may be cancelled.

What happens if I forget to use a discount code?

Once your order has been placed we are unable to manually add the discount. Please note that the discount may be used on your next order if the code is still valid.

Why won't my Discount Code Work?

Have you entered the code correctly? Our codes are case sensitive, try copying and pasting the code into the Promo Code box just before checkout. Expiration Date: Please look at the terms and conditions of the discount code to make sure this offer is still valid. Eligible Items: From time to time we offer discount codes for selected items only and this will be stated in the terms and conditions of the discount code. Unique Codes: If you are lucky enough to receive a unique code from us, please note that it cannot be used in conjunction with any other discount code and the code can only be used once.

How Long Does it Take to Receive A Store Credit?

When we receive your return at our warehouse, we will process the return within 14 business days. Once your return has been processed and your store credit issued, you will receive a store credit confirmation email.

Does Haute Mood Ship Outside of the United States?

Our exclusive online boutique is proud to ship internationally. You can refer to our Shipping Policy Page for all additional shipping details.

What are Your Shipping Fees?

Please Check our Shipping Policy Page for a detailed breakdown of our shipping costs.

Are All items on the Website ready to ship?

All of the products listed on our site are available and ready to ship unless otherwise stated.

What forms of Payment do you accept?

We accept all major forms of credit card and including Visa, MasterCard, American Express and Discover. We also accept PayPal- a safe secure service that accepts all major credit cards as well as e-checks. We process all orders through our SSL secured shopping cart. We are a verified boutique site, so you can rest assured that your account and transaction information are entirely safe. We do not see or store your credit card information.

What is Your Privacy Policy?

Please refer to our Privacy Policy Page.

My question isn't listed here. How can I contact you?

Haute Mood loves to connect with it's customers and is happy to answer any additional questions you may have. While most commonly encountered question can be answered by visiting our FAQ page, you can send us a message through our Contact Page if you have any additional inquiries.

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